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Terms and Conditions

General Terms and Conditions for Appointment Bookings

When booking an appointment with Zenith Psychology or Thriving Principals, you are deemed to have understood and accepted the terms and conditions as outlined below. Please read these Conditions of Sale carefully before using the Website (

By using the Website, you are agreeing to be bound by these Conditions of Sale. All prices are in Australian dollars and are specified on the website.

All online, in person and telephone bookings require a deposit or credit card capture at the time of booking.

Credit Card Capture

Zenith Psychology may choose to collect a credit card number from clients to confirm an appointment time without actually charging the card at the time of booking.  Credit card capture is also used to enforce the cancellation policy.


The session fee for a 50-minute consultation is as stated on the booking page. Payment details are stored on file and accounts are to be settled on the day of the session unless prior arrangements have been approved. A non-refundable 15% deposit applies to all booked appointments to secure the session time.

Purely administrative calls attract no fee, but all other phone contact (including liaising with other professionals) will attract a minimum fee of $65/15 mins.

Refunds and Cancellations

If, for some reason you need to cancel or change an appointment, you must give Zenith Psychology at least 24 hours’ notice.

If less than 24 hours is provided you will be charged the full fee of your session cost.

The non-refundable 15% deposit applies to the next upcoming session and will be either processed within the entire session fee upon attendance, or singularly if that appointment is not attended. As multiple appointments are often scheduled, the non-refundable deposit only applies to the appointment that is soonest. With regular pre-scheduled sessions this means that only 1 deposit is held at a time; at the end of each session, the deposit activates for the following appointment.

Cancellation fees will be automatically debited from your nominated credit or debit card on the day of the cancellation.

Cancellations due to Zenith Psychology’s errors will result in refunds.  If a cancellation of this nature occurs after a client credit card has been charged, Zenith Psychology will refund the entire charged amount to the client credit/debit card.

Online payments privacy policy

In order to operate the Zenith Psychology online-payments system, we need to collect and store personal information that you submit to us via this online-payments website or that you give to Zenith Psychology in any other way.

Please read the following privacy policy to understand how we use and protect the information that you provide.

This online-payment system is provided by Zenith Psychology third party supplier (Halaxy). By submitting your personal information, you are consenting to Zenith Psychology holding and using it in accordance with this policy. The policy is subject to change and any changes to it in the future will be notified on this page.

We recommend that you check the privacy policy each time you visit this site.

When purchasing from the Zenith Psychology website your financial details are passed through a secure server. For credit card bookings through our website we use Halaxy as the payment gateway.

Information you give Zenith Psychology

We receive and save any information that you enter on our website or give to us in any other way. You provide most of such information when you make a payment or when you communicate with us for any other reason.

This information may include your date of birth, name, email address, phone number or financial details.

You can choose not to provide information, although it may be needed to make a booking or payment.

How Zenith Psychology uses your information

Personal data collected as part of the payment process will be held primarily to settle your order and tailor your experience.

This data will be retained by Zenith Psychology in secure practice management software and may be used for any of the following purposes: accounting, billing and auditing, administrative and legal purposes, marketing, security and payment verification.

Data Security

Zenith Psychology and its third party suppliers have endeavoured reasonably to ensure that access to information provided and the payments you make whilst using this site are secure. We work to protect the security of your information during transmission.

You should be aware that the computer that you use to attach to the online-payments system (via a web browser) must also be secure, and include the latest operating system, software and anti-virus updates.

Disclosure of your information

Except as set out in this policy or as required by law, your personal data will not be provided to any third party without your prior written consent. Please read the Privacy Policy for more information – Zenith-Privacy Policy for Management of Personal Information