Conflict handouts

Two great Egrets battle for territorial fishing rights

Conflict presentation slides

Handouts

Conflict Management Skills handout

Dignity and conflict handout

Active Listening tips handout

Resolve the Conflict – quick guide

Common Thinking Distortions 1

Common Thinking Distortions 2

Conflict Resolution Network link

Books

Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition

Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition

The Beauty of Conflict: Harnessing Your Team’s Competitive Advantage